Frequently Asked Questions
How do I purchase a LaserCap?
You can purchase LaserCap directly through the website or from one of our authorized providers. To buy LaserCap direct, click Get Started.
What is LaserCap and how does it work?
The LaserCap is a home-use medical device indicated to treat hair loss in men and women with androgenic alopecia. It is a light and flexible cap, lined with laser diodes, and designed to be word discretely underneath most hats. LaserCap is powered by a portable and rechargeable battery pack, and when turned on, it illuminates your hair follicles with 650 nm red light. This specific kind of light can be absorbed by the cells of your hair follicles where it is converted into energy that is used to promote hair growth. This is a treatment called Low-Level-Laser Therapy, or LLLT, which has been shown in many high quality studies to be effective at treating thinning and balding due to androgenic alopecia.
Is LaserCap sanctioned by the FDA?
Yes. LaserCap is FDA-cleared to promote hair growth in men and women with androgenic alopecia, also known as male or female pattern hair loss. Specifically, LaserCap is indicated by the FDA to promote hair growth in men and women with Androgenic Alopecia, Fitzpatrick Skin Phototypes I to IV, Ludwig-Savin classifications of I-II in women, and Hamilton-Norwood classifications of IIa-V in men.
Can both men and women use LaserCap?
Yes! LaserCap is effective in both men and women.
How many different kinds of LaserCaps do you provide?
We offer three different LaserCap Models, differing in price, coverage, area, and treatment strength. To compare different LaserCap models, please visit the Get Started page.
Which LaserCap model is right for me?
This depends on your degree of hair loss and the areas of your scalp where your hair loss is most prominent. For more info, please contact us to discuss your case and receive a personalized recommendation.
What else do I get with a LaserCap purchase?
In addition to The LaserCap, battery pack, and AC wall charger, every LaserCap comes with a carrying case, baseball cap, leather battery pack belt clip, and a user instruction manual.
How often do I need to use LaserCap?
It is recommended you use LaserCap for 30 minutes every other day. However if you purchased your LaserCap through one of our authorized providers, they may recommend an alternative treatment protocol.
How long until I see results?
If you are compliant with your treatment protocol, typically you will have noticeable improvement in 4 to 6 months.
Can I use LaserCap along with other medications or supplements for hair loss?
Yes. LaserCap is effective in combination with all other medications for hair loss including minoxidil and finasteride. In fact, several studies have shown that Low-Level-Light Therapy in combination with these medications improves their efficacy.
Can I use LaserCap after Hair Transplant Surgery?
Yes. LaserCap will not negatively affect the results of hair transplant surgery. In fact, some doctors may recommend LaserCap after hair transplant surgery to maintain non-transplanted hair in problem areas. Some experts furthermore hypothesize that Low-Level-Light Therapy may enhance the survival and healing of transplanted grafts post-surgery.
Can I use LaserCap after other procedures for hair loss such as platelet-rich plasma injections or microneedling?
Yes. LaserCap is effective in combination with all procedural based treatments for hair loss that are designed to restore a person’s natural hair.
Can I use LaserCap along with a dermaroller?
Yes. LaserCap and dermarolling, a form of microneedling, are effective in combination with each other.
Will I maintain my results if I stop using LaserCap?
Like all other non surgical-treatments for hair-loss, improvements may gradually decrease if use is discontinued.
Does LaserCap work for all hair loss patients?
LaserCap results may vary between patients. Some patients experience a reversal of their hair loss, whereas for others the progression of their hair loss may stop or slow. Patients with advanced hair loss may also not attain meaningful results with LaserCap alone. These characteristics are common to all non-surgical treatments for hair loss.
Does LaserCap have any side effects?
The LaserCap has an excellent safety profile, and is not associated with any serious adverse effects. A small percentage of LaserCap users have reported a mild headache, and minor pruritus of the scalp (an itchy or tingling sensation). If experienced at all, these side effects are always transient, occurring only during use.
Is shedding normal when I use LaserCap?
Yes. Similar to minoxidil, some patients will experience shedding, particularly when they first begin treatment. This is a normal part of the hair regrowth process.
My LaserCap feels warm, is this normal?
Yes. A small amount of warmth during treatment is expected. Some experts hypothesize this may, in fact, may improve results due to increased blood flow. If your device feels excessively warm and is causing you discomfort, please contact us.
Do you have a warranty policy?
Yes. All LaserCap devices are covered by out best-in-industry lifetime limited warranty policy. For more details please see our product warranty page.
How long is my LaserCap expected to last?
The predicted lifespan of a LaserCap is 5 years. However, we have patients who have been using the same device for over a decade, with no need for repair or replacement.
How do I purchase replacement parts?
You can purchase replacement parts such as battery packs, chargers, carrying cases, and hats through the website. Please click here for our replacements parts and accessories section.
Who do I contact if my LaserCap stops working?
If your LaserCap will not turn on, has light’s out, or is malfunctioning in some other way please contact our customer service team at X or at X.
