Warranty
The LaserCap Lifetime Limited Warranty Policy covers against defects in materials or workmanship from date of purchase with proof of purchase. If a LaserCap device is determined to be defective within five (5) years from date of purchase, LaserCap Company will repair, or replace with a like model, free of charge. After five (5) years from date of purchase, LaserCap Company will repair a device for a charge dependent on the scope of repair, or replace a device for a charge equal to 25% of current MSRP, plus shipping and handling. LaserCap Company reserves the right to decide whether a repair or replacement will be offered for a defective device.
If a LaserCap powerpack or powerpack charger is determined to be defective within one (1) year from date of purchase, it will be replaced free of charge. After one (1) year from date of purchase, a new powerpack or powerpack charger must be purchased by the user. Other accessories are not covered by warranty and must be purchased by the user.
Note that failure to use and care for the LaserCap as instructed will void the product warranty.
If a replacement part or accessory, including but not limited to the powerpack, wall charger, and LaserCap baseball cap, is not covered under warranty, they may be purchased online at https://medicalhairrevival.com/collections/replacement-parts-and-accessories, or by contacting LaserCap Company by phone or email.
Customers must register their LaserCap device after purchase to be eligible for warranty service. To register your device and for information on warranties, please contact us using our contact form.
Client Satisfaction Guarantee: Patients can return the laser hair cap for a 100% refund within 30 days and for a 50% refund within the first year after purchase if they are not satisfied with the outcomes after speaking to one of our experts.
